Sunday, November 17, 2013

Cover Oregon fail

Software is hard, and large software systems can't be implemented without failure, correction and changes to the specifications.

But this example from Cover Oregon (Oregon's Obamacare implementation) is worse than broken:

Submit online (for IE users only)

Before you start filling out your application for health insurance and financial assistance, here are some
things you should do and know:

1) Use the correct browser
This online application is built and tested for use with Internet Explorer. Using other browsers may cause 
the form to not work properly. Important: The "submit" button does not work when used with the 
Macintosh Safari or Google Chrome browsers. Please do not use Macintosh Safari or Google Chrome
browsers with this application.

Update 1/12/14:

Now there is a more complete explanation of how the site is worse than broken, with the same liberal use of bold:

  • If you use Internet Explorer as your browser:
    • You will be able to submit your application online via a secure delivery system.
    • You will not be able to save your application or retrieve it after you click SUBMIT. Please print a copy of your application for your records before clicking SUBMIT.
  • If you use Firefox, Chrome, Safari or another browser (not Internet Explorer):
    • You will NOT be able to submit your application online.
    • You must print the application and send it to us by mail or fax (see application for details). Do not click the SUBMIT button on the application, because your information will not be sent and will be lost.
  • We are not able to support the use of this form on iPads (or other tablets) or mobile devices at this time.